Research has found that companies that have been able to deliver a better customer journey have watched their revenues increase by as much as 10 to 15%, while at the same time lowering their cost to serve by 15 to 20%. How is this possible?
Ignite Sweden invites you to a seminar where you will be introduced to Customer Experience (CX) Management Framework, the practical methodology that turns the rhetoric of “putting customers at the heart” of everything an organisation does into a practical reality.
In this one-hour introduction, Veronika Luxemburg will share knowledge on how to manage the customer experience, thus enabling organisations to deliver differentiation to customers. You will learn a very simple generic CX framework: helping to understand how to turn the concept of CX into reality.
Join this online seminar -completely for free- on Tuesday September 8 at 14:00.
Save the date! We will hold a one-day workshop on September 23 where you will be able to learn more about the CX framework. Only 7 startups can join this workshop! If you already know that this is something that interests you, please click on the box “I’d also like to join the workshop on September 23” during the registration.
Customer experience (CX) is about how companies operate and engage people with not just a product but also an emotional connection over the entire time of the relationship. It’s the sum of all experiences (feelings) when interacting with your brand, organisation, product, and services. Great CX is about fulfilling expectations and the promises you made through providing valuable, easy, and excellent experiences to every customer, across every touchpoint throughout the customer journey. Companies like Disney, Amazon and Virgin are examples of great CX.
Veronika Luxemburg is the founder and CEO of CQX™.
CQX offers training, consultancy and support to organisations on how to create businesses that passionately deliver a purpose driven fulfilment to people (customers, employees and society) through products, services, and so forth. ABB, Alfa Laval and BP are some of their clients.
Veronika has over 20 year experience in working as a business manager, consultant and advisor in multiple industries, where she has deployed tools, methodologies and practical implementations all over the world. Until 2019 she held the position as Global Customer Excellence Manager for ABB Robotics, where she created the vision and strategic implementation of the Customer Quality Experience (CQX) transformation program in over 50 countries, touching over 6000 employees.
She was the first in Sweden to be certified by the Customer Experience Professionals Association (CXPA) as a ‘Certified Customer Experience Professional’ (CCXP).
Don’t forget to navigate to “Events” and apply to join this event once you have completed your company’s profile, otherwise we won’t get your application.
Please note that our matchmaking meetings are carefully curated based on a potential business opportunity. Unfortunately, we cannot guarantee that there will be any matches for your startup or how many meetings each startup will get.
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